Technical Questions

• What can I do if there is no capacity now? Sora Stream has a limited number of servers where games can be run, and we are adding and removing servers as needed. Although we plan ahead enough so that you don't encounter any problems, we may not be able to do so if many users open games at the same...
• The app is telling me that I’m already playing but I just closed a game. Why is this happening? Whenever you close a game, you must wait a few seconds so that we can save the game and free space for your next game. If after two minutes of closing a game this message keeps popping up, please contact us.
• The app is telling me that my Internet connection seems a bit slow, or that it can’t launch the game. How can I solve this? Our platform requires a stable Internet connection throughout the game. When the first connection to the server is established, the application does a little check on the quality of the connection and estimates what the gaming experience would be like. If we see that you may suffer small cuts, or...
• Why am I not authorized to launch a game? When you press the 'Play' button, Sora Stream reserves space on one of our servers so that you can enjoy the game. After a few seconds, that space is freed so you and others can still enjoy Sora Stream. The message 'Not authorized' can appear when you are trying to...
• There was a problem when launching the game. How can I solve this? When you click the 'Play' button and this message appears, the following situations may occur: Sora Stream reserves space on one of our servers so that you can enjoy the game. Regardless of whether you have started playing or have just closed a game, you must wait a few seconds...
• I’m having problems using my PS4 controller with your app. What’s going on? Unfortunately, PS4 controllers are not supported on our platform. Please check a list of compatible controllers here (link).
• The app has crashed, what do I do? Please, contact us so that we can solve it as soon as possible.
• Can I map my own controls? Unfortunately, you can’t. Mapping controls are not supported on gamepads. Please bear in mind that only the default mapping is supported.
• Sora Stream is running slow. What should I do? Sora Stream requires a stable Internet connection of at least 20 Mbps. If these network conditions are not met, you may feel that the game does not respond in time or that audio/video is glitchy. To improve this situation, we suggest you close other apps that are also connected to...
• I cannot log in. What should I do? Please, try recovering your password. Should this not work, please contact us.