Using the Platform

• Can I use my TV remote with Sora Stream? No, you can’t play any games using your remote control. You must play with your gamepad or with your mobile phone as a gamepad. However, a remote control will be very helpful for navigating on Sora Stream’s menu.
• Are games always updated? We always try to keep the games updated. In case there is a pending update, we will let you know. Even though we try to update our games as soon as we can, please bear in mind that it might take a while.
• My saves are not being synchronized. How can I solve this? You need to make sure to close the game using the in-game menu. This will force the saved data to synchronize with Steam Cloud. If you can’t open the game on our service due to sync issues, please try forcing synchronization on the last device you used to play with....
• Why do I need to add my Steam Guard code every time I open a game? Steam Guard is an additional level of security that can be applied to your Steam account. The first level of security on your account is your login credentials, i.e., your Steam account name and password. With Steam Guard, a second level of security is applied to your account, making it...
• Why are not all my Steam / Epic games available on Sora Stream? Please remember that we are doing our best, and that games will be added gradually once our team approves them.
• Adding games to my account If you want to play a game from your Steam or Epic account into our streaming platform, please remember that you will have to previously have purchased it there. Once the game is bought, you will have access to such game in our platform. Not all games in Steam or...
• How do I link my Steam and Epic accounts? Please, follow the following instructions if you want to link both accounts: Sign in to your Epic Games account using a web browser. Click on your Profile name at the upper right. Click on CONNECTIONS at the left panel. Click the ACCOUNTS tab. Click on the CONNECT button for Steam....
• How can I register on Steam or Epic? You’ll find the instructions here (LINK). Please, remember that it’s necessary to have a Steam or Epic account if you want to use the “Your Own Games” section.
• What is the “Your Own Games” section? The “Your Own Games” section allows you to include your previously purchased games from your Steam or Epic accounts into our platform. However, please remember that only a selection of games are currently. Should you want to know the list of available games, please check the “Your Own Games” section...
• What happens if my connection is lost? Can I keep playing after I recover it? You will be able to keep playing once you recover your Internet connection. Sora Stream will load the last saved data from your previous session. Nonetheless, some progress may be lost on games that do not have an auto-save feature.
• How do I close the app? Sounds easy but it isn’t, right? Sometimes, clicking Shift + Tab is not enough! Please, read how to exit a game depending on the device you’re using: Windows: Shift + Tab → Close menu Web: Shift + Tab → Close menu Android: Back button Android TV: Back button on your...
• Session expired due to Inactivity. Although there is no time limit to play on Sora Stream, an inactivity message will appear when you have not used the platform for 15 minutes. As soon as it appears, you will have 10 minutes to confirm that you are still there. Otherwise, your session will be automatically closed,...
• How do I type text on my Android device? In some games, you will be required to type something. In order to do so, once you’re in the game, you will have to first click on the Back button. Once you’re back in the main menu, you will see a Keyboard button. Please, click on it. You should now...
• How do I play with my friends when using the Virtual Room? Do all games support it? For couch cooperative games, i.e. multiple gamers in the same room, the option to create Virtual Rooms that can be shared with friends is offered. Once everybody is in the room, you will be able to play the same game together. In order to access the Virtual Room, a series...
• Is the Online Multiplayer option supported? The online multiplayer option is only available on selected games, such as Fortnite. Please, remember to always check this option once you’re in the game. However, for couch cooperative games, i.e. multiple gamers on the same room, please remember that the Virtual Room is available in our platform.
• Can I request a game? Of course! Please send us a message and our team will look into it. Should your game be included in our library, we will let you know when it’s available.
• How do I setup profiles for my family? Once you’re logged in, please go to “Change Profile” on the left corner of the menu. Then, click on “Create a new profile”. Select your avatar, fill up all the information and click on “Save changes”. Should this not work, please contact us.
• How can I set up my gamepad? We currently support controllers that use XInput, such as the Xbox controller. Just turn it on and our service will detect that you are playing from a controller. If you have never played with a gamepad from your computer before, you may need to do a first setup. You'll find...
• Which controllers can I use Sora Stream with? Unfortunately, not all accessories on the market are supported by Sora Stream. We recommend the Xbox controller, but in general the following accessories are supported: Windows All XInput(1)-based gamepads **Android All XInput(1)-based Bluetooth gamepads Android TV Limited support(2). All Bluetooth gamepads based on XInput(1) * All Bluetooth gamepads based on...