Membership
- What happens with my personal data after I cancel my membership? We keep your personal data only for a certain time to provide you access to our Platform Services or for general purposes. You can request your account deletion here. However, we might keep your personal data for a certain period of time, if an invoice payment is still pending or...
- My promotional code is not working. Can you help me? Please confirm that the promotional code is introduced exactly as provided to you via e-mail or coupon. Look for any character and/or spelling mistakes, especially numbers and letters that might have been inter-exchanged. We advise you not to copy and paste codes, as this may introduce empty spaces or other...
- How do I cancel or modify my membership? You can modify or cancel your plan at any moment on your profile. Paid plans have a flexible cancellation policy. Once you cancel your plan, you won't have to pay anymore, and your access will expire at the end of the billing period. For example, if you started with us...
- How can I upgrade my subscription plan? In order to upgrade your subscription plan, remember that you will have to do so from the same device you signed up on. Go to “Subscription” and click on “Change Subscription Plan”. Select the plan you want to switch to. Don't forget that if you are using an Android device,...
- How do I subscribe on your website? Please, click on “Sign up” and follow all the steps. You will be able to pay with a debit or credit card. However, please note that PayPal payments are currently not available.
- How do I subscribe using your Android app? Please, download our app, sign up once it’s installed, and follow all the steps. The payment will be made through the Play Store, and the payment method will be the one previously defined.
- May I have more than one account? Each account is associated to a single user and a specific e-mail address. However, you can access your account from different devices (PC, TV, app, mobile phone). Please remember that you won't be able to play with multiple devices at the same time with the same profile.
- Can I change the e-mail address linked to my Sora Stream account? Should you want to change the e-mail address linked to your Sora Stream account, please contact us here.